Proudeer Robot APP User Terms of Services
Effective Date: Janurary 1st, 2026
Issued by: Proudeer Robot (Shanghai) Co., Ltd. (hereinafter referred to as "we", "us" or "our")
1. Introduction
Welcome to use the products and services provided by Proudeer Robot (Shanghai) Co., Ltd.! This User Terms of Services (hereinafter referred to as "this Terms") governs your use of the "Proudeer Robot" mobile application (hereinafter referred to as "the App") and related services. The App is designed to set up, control and manage Proudeer Robotic Lawn Mowers, available on both iOS and Android platforms.
By downloading, installing, registering an account or using the App and related services, you acknowledge that you have read, understood and fully agreed to all terms and conditions of this Terms, including any subsequent updates. If you do not agree to any part of this Terms, please immediately cease downloading, installing or using the App and related services.
2. Account Registration and Use
2.1 To use the App and related services, you must register an account with a valid email address and provide true, accurate, complete and up-to-date personal information. You shall be responsible for updating your information promptly if there is any change.
2.2 You are solely responsible for maintaining the confidentiality of your account username and password, and shall bear all risks and liabilities arising from the use of your account (including but not limited to all operations conducted under your account).
2.3 You shall not share, lend, lease, transfer or authorize any third party to use your account. If you discover any unauthorized use of your account or other security risks, you must immediately notify us through the contact information provided in this Terms, and cooperate with us to take necessary measures to protect your account security.
2.4 To retrieve a lost account, you need to provide relevant supporting documents as required by us. Additional fees may be incurred for account retrieval services, subject to actual circumstances.
2.5 We reserve the right to verify the authenticity of your registered information. If your information is false, inaccurate, incomplete or outdated, we have the right to suspend or terminate your account and refuse to provide you with relevant services.
3. Use of Services
3.1 The App is intended solely for legitimate use in setting up, controlling, monitoring and managing Proudeer Robotic Lawn Mowers. You agree to use the App and related services in compliance with applicable laws, regulations, industry norms and this Terms.
3.2 You shall not engage in any of the following acts when using the App and related services:
(1) Violating national laws, regulations, policies or public order and good customs;
(2) Unauthorized access to our servers, databases or other technical systems related to the App;
(3) Modifying, reverse-engineering, decompiling, disassembling, cracking or attempting to obtain the source code, core algorithms or technical documents of the App by any means;
(4) Interfering with, disrupting or damaging the normal operation of the App, related services or servers by means of malicious software, viruses, spam or other improper methods;
(5) Using the App to infringe upon the intellectual property rights, privacy rights, reputation rights or other legitimate rights and interests of us, other users or third parties;
(6) Using the App for any commercial purpose without our prior written consent (including but not limited to reselling, renting or licensing the services to third parties);
(7) Other acts that violate this Terms or are prohibited by law.
4. OTA Upgrades
4.1 To improve user experience, product performance and functional safety, we may from time to time provide Over-the-Air (OTA) upgrade services for the App (iOS and Android versions) and Proudeer Robotic Lawn Mower firmware.
4.2 You agree to receive and install necessary upgrades (including security patches and functional updates). You may choose to delay non-critical upgrades, but critical security upgrades shall be installed in a timely manner as required to ensure the safe use of the App and equipment.
4.3 During the upgrade process, you shall ensure that your mobile device and Proudeer Robotic Lawn Mower have sufficient power and stable network connectivity. We shall not be liable for equipment damage, data loss or service interruption caused by improper operation (such as forced shutdown during upgrade) or insufficient network/power supply.
4.4 We will make reasonable efforts to ensure the stability and safety of OTA upgrades, but we do not warrant that the upgrade process will be completely error-free. If you encounter any problems during the upgrade, please contact our customer service via services@proudeerobot.com in a timely manner, and we will assist you in resolving them as soon as possible.
5. Intellectual Property Rights
5.1 All intellectual property rights related to the App, including but not limited to copyrights, trademarks, patents, trade secrets, design rights and other exclusive rights, belong to us or our legitimate licensors. The layout design of the App interface, functional logic, algorithms, software code and related documentation are protected by relevant intellectual property laws and regulations.
5.2 We grant you a non-exclusive, non-transferable, revocable and limited license to use the App solely for personal, non-commercial purposes during the term of this Terms. Without our prior written consent, you shall not reproduce, distribute, modify, adapt, translate, rent, lend, sell, publicly display, transmit or otherwise use any part of the App or its intellectual property rights.
5.3 You agree that we may collect, use and analyze anonymous and aggregated data generated during your use of the App and equipment (such as usage frequency, mowing efficiency, equipment operating parameters) for product improvement, technical research and development, and service optimization, without disclosing your personal information.
5.4 Any content generated by you when using the App (such as user feedback, suggestions, etc.) shall be deemed as non-exclusive authorization to us. We may use such content for product improvement, marketing and other legitimate purposes without additional compensation to you.
5.5 If you believe that the App or related services infringe upon the intellectual property rights of a third party, please contact our customer service with relevant proof, and we will verify and handle it in accordance with law.
6. Disclaimer of Liability
6.1 The App and related services are provided on an "as is" and "as available" basis. We do not make any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement of third-party rights, or uninterrupted, error-free, or secure operation of the services.
6.2 We shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages (including but not limited to loss of profits, data, or business opportunities) arising from or in connection with your use of the App and related services under the following circumstances:
(1) Improper use of the App or Proudeer Robotic Lawn Mower, such as failure to follow the user manual, operation guidelines, or safety precautions;
(2) Service interruption, delay, or failure caused by force majeure (e.g., natural disasters, wars, public health emergencies), network outages, power failures, technical malfunctions of third-party service providers, or other factors beyond our reasonable control;
(3) Loss, leakage, or damage of personal information, account data, or device data due to your failure to properly protect your account credentials, mobile device, or network environment;
(4) Incompatibility between your mobile device (iOS/Android system version, hardware configuration) and the App, or problems caused by outdated system versions or unauthorized modification of device settings;
(5) Damages caused by third-party acts, including but not limited to hacking attacks, phishing scams, malware infections, or unauthorized access to your account by third parties;
(6) Mobile data fees, network communication fees, or other additional costs incurred by you when using the App to connect to the internet;
(7) Damages caused by technical limitations of the Proudeer Robotic Lawn Mower (e.g., sensor misjudgment under extreme weather conditions such as heavy rain, thick fog, or strong glare, or failure to recognize special-shaped obstacles).
6.3 You shall independently ensure that the use of the App and Proudeer Robotic Lawn Mower complies with local laws, regulations, and public safety requirements (e.g., restrictions on outdoor operation time, safety standards for using equipment in residential areas). We shall not be liable for any legal liabilities, fines, or losses arising from your violation of the above requirements.
7. Changes, Suspension and Termination of Services
7.1 We reserve the right to modify, adjust, suspend, or terminate part or all of the App services as needed, including but not limited to the following circumstances:
(1) Regular or irregular system maintenance, technical upgrades, or functional optimization;
(2) Force majeure, public emergencies, or unforeseen technical failures that make service provision impossible;
(3) Changes in applicable laws, regulations, or government regulatory requirements;
(4) Your material breach of this Terms (including but not limited to providing false information, unauthorized account transfer, or engaging in illegal activities through the App);
(5) Business adjustments, mergers, acquisitions, dissolution, or termination of operations by our company.
7.2 For non-urgent service changes, suspensions, or terminations, we will notify you in advance through reasonable channels (e.g., in-App push notifications, registered email, or official website announcements) to allow you to make necessary preparations. Urgent situations (such as emergency security maintenance or compliance with legal orders) may be handled without prior notice, and we will explain the situation afterward.
7.3 You may terminate this Terms at any time by uninstalling the App and submitting an account deletion request (contact our customer service via the channel specified in Clause 11.4). Upon termination of the Terms:
(1) Your right to use the App and related services will be immediately revoked;
(2) We will stop collecting and using your personal information in accordance with the Privacy Policy, and delete or anonymize your account data as required by law;
(3) Clauses of this Terms that should survive by nature or law (including but not limited to intellectual property rights, disclaimer of liability, dispute resolution, and confidentiality obligations) will remain valid.
7.4 If we terminate your account or services due to your breach of this Terms, you shall compensate for all losses caused to us or third parties, and we reserve the right to pursue your legal liability in accordance with law.
8. Privacy Protection
8.1 We attach great importance to the protection of your personal information. The collection, use, storage, disclosure, and protection of your personal information shall be governed by the "Proudeer Robot APP Privacy Policy" issued by us. By using the App and related services, you agree to our processing of your personal information in accordance with the aforementioned Privacy Policy.
8.2 To realize core functions such as device positioning, path planning, obstacle avoidance, and boundary recognition, the Proudeer Robotic Lawn Mower may collect location data, image information, and operational logs through built-in components (e.g., GPS modules, cameras, and sensors). Such data collection and use will strictly comply with the Privacy Policy and will not be disclosed to third parties without your explicit consent (except as required by law).
8.3 We will adopt reasonable technical and management measures (e.g., data encryption, access control, and regular security audits) to protect the security of your personal information and device data, and prevent unauthorized access, disclosure, or tampering.
9. Updates to This Terms
9.1 We reserve the right to revise this Terms from time to time based on changes in laws, regulations, industry norms, or business needs. The revised Terms will be posted in the App (e.g., "Settings > About > User Terms") and take effect on the date specified in the notification.
9.2 You are obligated to regularly check the updated content of this Terms. Your continued use of the App and related services after the revised Terms takes effect shall be deemed as your acceptance of the new terms. If you do not agree to the revised Terms, you must immediately cease using the App and related services and handle account-related matters through our customer service.
10. Governing Law and Dispute Resolution
10.1 This Terms shall be governed by the laws of the People's Republic of China, excluding conflict of law rules.
10.2 Any dispute, controversy, or claim arising from or in connection with this Terms or the use of the App and related services shall first be resolved through friendly negotiation between you and us. The negotiation period shall not exceed 30 days from the date of the first written negotiation request.
10.3 If the negotiation fails, either party may submit the dispute to the people's court with jurisdiction over the place where our company is registered (Shanghai, China) for litigation.
11. Supplementary Provisions
11.1 The headings of each clause in this Terms are for convenience of reading only and shall not affect the interpretation or validity of the clause content.
11.2 If any clause of this Terms is deemed invalid, illegal, or unenforceable by a competent court or regulatory authority, such clause shall be severed from this Terms, and the validity, legality, and enforceability of the remaining clauses shall not be affected.
11.3 Our failure to exercise or enforce any right or provision of this Terms shall not constitute a waiver of such right or provision, nor shall it affect our right to exercise it in the future.
11.4 For questions, complaints, or suggestions regarding this Terms or the App services, please contact us through the following channels:
Customer Service Email: services@proudeerobot.com
Company Address: 2nd Floor, Building 38, Lane 1088 Shenhong Road, Minhang District, Shanghai, China
12. Cross-Border Compliance Supplementary Provisions
12.1 The App is available on iOS and Android platforms globally. You acknowledge that the use of the App and related services may involve cross-border data transmission. We will comply with the data protection laws and regulations of the country/region where you are located (including but not limited to GDPR, CCPA, Personal Information Protection Law of the People's Republic of China) when processing cross-border data, and take appropriate measures (such as signing data processing Termss with overseas service providers, adopting standard data protection clauses) to ensure the security of your data.
12.2 For users outside the People's Republic of China, if the local laws and regulations have special requirements for the storage, processing or transmission of personal information, we will adjust the data processing methods accordingly to comply with local regulatory requirements, without affecting the normal use of core functions of the App.
13. Device After-Sales Service Association
13.1 The use of the App is closely associated with Proudeer Robotic Lawn Mowers. Your right to use the App's advanced functions (such as remote control, firmware upgrade) is dependent on the validity of your device's after-sales service period. If the device's after-sales service expires, we reserve the right to restrict non-essential functions of the App, but will continue to provide basic connection and status query services.
13.2 For device maintenance, repair or replacement, please contact our authorized after-sales service provider. After the device is replaced, you may need to re-bind your account through the App, and the original device data (such as mowing records, lawn maps) will be retained in your account in accordance with the Privacy Policy (unless you request deletion).
14. User Conduct Supplementary Restrictions
14.1 You shall not use the App to upload, disseminate or store any content that violates local laws, regulations or public order and good customs, including but not limited to obscene, violent, discriminatory, defamatory or infringing content.
14.2 You shall not use the App to interfere with the normal operation of other users' devices (such as maliciously occupying network bandwidth, sending false control instructions to other devices) or engage in any behavior that harms the interests of other users.
15. Intellectual Property Supplementary Explanations
15.1 The trademarks, logos, product names and service marks displayed in the App (such as "Proudeer Robot") are registered or unregistered trademarks of us. Without our prior written authorization, you shall not use, copy or counterfeit any of the above marks.
15.2 The third-party open-source software used in the App is subject to the corresponding open-source licenses. We have obtained legal authorization for the use of such open-source software. You may view the license terms of the open-source software through the "Settings > About > Open-Source License" section in the App.
16. User Feedback and Suggestions
16.1 Any feedback, suggestions or innovative ideas you submit to us through the App (such as function improvement suggestions, product experience feedback) shall be deemed as a non-exclusive, free, permanent and irrevocable license granted to us. We may use, modify, integrate and promote such feedback and suggestions in our products and services without additional notice or compensation to you.
16.2 We will review and respond to your feedback in a timely manner, but we do not guarantee that all feedback will be adopted. The response cycle for general feedback is within 7 working days, and the response cycle for complex technical feedback is within 15 working days.
17. Force Majeure and Unforeseen Events
17.1 "Force majeure" as mentioned in the Main Terms includes natural disasters (earthquakes, floods, typhoons, etc.), wars, government orders, public health emergencies, network outages caused by large-scale infrastructure failures, and other objective events that cannot be foreseen, avoided or overcome.
17.2 In case of force majeure or unforeseen events that prevent us from performing the Terms, we will notify you as soon as possible and take reasonable measures to reduce losses. We shall not be liable for any damages caused by such events, but will resume the performance of the Terms as soon as the event is eliminated.
18. Severability of Supplementary Clauses
If any clause of this Terms is deemed invalid, illegal or unenforceable by a competent court or regulatory authority, such clause shall be severed from this Terms, and the validity, legality and enforceability of the remaining clauses shall not be affected.
19. Minor Use Provisions
19.1 The App is not intended for use by minors under the age of 13. Minors aged 13-18 shall use the App and related services only with the consent and supervision of their legal guardians.
19.2 Legal guardians shall be responsible for reviewing and confirming the Entire Terms on behalf of minors, and shall supervise the minor's use of the App (including but not limited to preventing unauthorized purchases, excessive use, or access to inappropriate content).
19.3 We shall not intentionally collect personal information of minors under 13. If we inadvertently collect such information, we will delete it immediately upon verification and terminate the minor's account access.
20. Data Retention Supplementary Rules
20.1 In addition to the provisions in the Privacy Policy, for device operation data (such as mowing logs, fault records) that is not personal information, we may retain it for up to 3 years after you terminate the account, for product optimization and technical research purposes (the data will be fully anonymized and cannot be associated with any individual).
20.2 If local laws and regulations require a longer retention period for specific data (such as compliance records), we will retain the data in accordance with legal requirements and delete it immediately after the retention period expires.
21. Third-Party Service Liability Clarification
21.1 The App may provide links to third-party services (such as payment platforms, map services) or integrate third-party tools (such as social media sharing functions). These third-party services are independent of us, and their terms of service and privacy policies shall apply to your use of such services.
21.2 We shall not be liable for any damages, losses or disputes arising from your use of third-party services, including but not limited to data leakage, property loss, or service failure caused by third parties. You shall independently assume the corresponding risks when using third-party services.
22. Notice and Service of Process
22.1 All notices, reminders or communications under the Entire Terms shall be delivered through the following channels:
(1) In-App push notifications;
(2) Registered email address provided during account registration;
(3) Official website announcements or social media updates.
22.2 Notices delivered through the above channels shall be deemed effectively received by you: push notifications shall be deemed received when sent; emails shall be deemed received 24 hours after sending; official announcements shall be deemed received 48 hours after posting.
22.3 If you need to send a notice to us, you shall use the official email (services@proudeerobot.com) or registered mail to the company address specified in the Item 11.4, and the notice shall take effect upon our actual receipt.
23. Prohibition of Assignment
23.1 You shall not assign, transfer or sublicense any of your rights or obligations under the Entire Terms to any third party without our prior written consent.
23.2 We may assign our rights and obligations under the Entire Terms to our affiliated companies or successors in the event of merger, acquisition, or business transfer, provided that we notify you in advance and the assignee agrees to assume the corresponding obligations.
24. Dispute Resolution Supplementary Explanations
24.1 For users outside the People's Republic of China, if local laws and regulations require mandatory dispute resolution methods (such as arbitration) or designate a specific jurisdiction, such requirements shall prevail, and this clause shall be adjusted accordingly.
24.2 During the dispute resolution process, both parties shall continue to perform the non-disputed clauses of the Entire Terms, except for clauses directly related to the dispute.
25. Language Version and Interpretation
The Entire Terms is provided in English only.
26. Final Supplementary Provisions
26.1 This Terms shall take effect simultaneously. If you continue to use the App after the effective date, you shall be deemed to have accepted this Terms.
26.2 We reserve the right to update this Terms in accordance with the provisions of "Updates to This Terms" in Item 9. The updated content shall take effect after being notified to you through the specified channels.