Return & Refund Policy

At PROUDEER, we want you to be confident in your purchase. If you are not completely satisfied with your purchase, you may be eligible for a return or replacement under this policy.

1. 30-Day Return Policy

PROUDEER accepts eligible product returns within 30 calendar days from the date the product is delivered.

To be eligible for a return, the product must:

• Have been purchased directly from the PROUDEER online store;
• Be returned within the applicable return period;
• Include all original accessories, components, manuals, and packaging;
• Be in reasonably good condition;
• Not have been damaged through misuse, unauthorized modification, accident, or improper installation.

Certain products, accessories, consumables, clearance items, or promotional products may be subject to different return conditions. Any applicable exceptions will be disclosed at the time of purchase.

2. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets the eligibility requirements above.

For non-defective returns, the customer may be responsible for return shipping costs and other applicable costs as disclosed before the return is authorized.

Products that have been significantly used, damaged, modified, or returned without required components may be subject to a deduction or may be ineligible for a refund, to the extent permitted by applicable law.

3. Damaged, Defective, or Incorrect Products

Please contact us as soon as possible if:

• Your product arrives damaged;
• Your product has a manufacturing defect;
• Parts or accessories are missing;
• You received an incorrect product.

Please provide your order number and, where applicable, photographs or videos showing the issue.

If the issue is determined to be caused by a manufacturing defect, shipping damage, or an error on our part, PROUDEER will provide an appropriate remedy in accordance with applicable law and our Warranty Policy.

4. Return Authorization

Please contact PROUDEER Customer Service before returning any product.

Unauthorized returns may be delayed or rejected.

After reviewing your request, we will provide return instructions and, where applicable, a return authorization or shipping label.

5. Return Shipping

For approved returns caused by a confirmed product defect, incorrect shipment, or transportation damage attributable to us or our carrier, PROUDEER will generally cover reasonable return shipping costs.

For returns due to change of mind or other reasons not caused by PROUDEER, the customer may be responsible for return shipping costs.

6. Inspection

Once the returned product is received, PROUDEER may inspect the product to determine whether it meets the requirements of this policy.

If the returned product is incomplete, damaged, excessively used, or otherwise does not meet the return requirements, we may reduce the refund amount or reject the return, subject to applicable law.

7. Refunds

Once your return has been approved, the refund will generally be issued to the original payment method.

We aim to process approved refunds within 5–10 business days after the returned product has been received and inspected.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

8. Shipping Fees

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law or the return is caused by a product defect or an error attributable to PROUDEER.

9. Exchanges and Replacements

Where applicable, PROUDEER may provide a replacement instead of a refund for defective, damaged, or incorrectly shipped products.

Replacement availability may depend on product availability.

If the same product is unavailable, we may offer an alternative remedy, refund, or replacement of equivalent value, subject to applicable law.

10. Order Cancellation

You may request cancellation before your order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. You may instead request a return after delivery in accordance with this policy.

Certain pre-order, customized, or promotional orders may have different cancellation conditions.

11. Final Sale and Non-Returnable Items

Unless otherwise required by applicable law, certain items may not be eligible for return, including:

• Products clearly identified as final sale;
• Used consumable parts;
• Certain opened accessories;
• Products damaged through misuse or unauthorized modification;
• Products purchased from unauthorized sellers.

12. Statutory Consumer Rights

This policy does not limit any mandatory rights or remedies available to consumers under applicable law.

Where local law provides greater consumer protection, those legal rights will apply.

13. How to Request a Return

Please contact us at:

PROUDEER Customer Service

Phone: +1-833-722-2955
Email: service@proudeerobot.com

Please include:

• Order number;
• Product name;
• Purchase date;
• Reason for return;
• Photos or videos, if applicable.

Our customer service team will review your request and provide the next steps.

14. Contact Us

PROUDEER Customer Service

Phone: +1-833-722-2955
Email: service@proudeerobot.com